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In most cases, each product's preparation time is displayed next to its availability. Most products are prepared within 24 to 48 hours. If your order includes only items with immediate delivery and is paid for before midday, it may be shipped the same day.

Delivery times depend on the selected shipping carrier and destination. Estimated delivery times are provided at checkout and refer to business days only, excluding weekends and public holidays.

We ship worldwide using reliable express couriers. However, for destinations outside the EU, customs regulations and procedures may vary. Please check your country's import rules before placing an order.

You can calculate shipping costs and estimated delivery times at checkout before finalizing your order.

Yes! Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor your package's status.

Shipping charges cover: Secure packaging (e.g., cardboard boxes, bubble wrap, inner protection) Transportation costs Insurance Customs clearance at origin

No, for shipments outside the EU or to the Canary Islands, Ceuta, and Melilla, customs duties, import taxes, and any additional fees are not included in the shipping costs. These charges must be paid by the recipient upon delivery. If the recipient refuses the package, they are still responsible for any associated import costs.

If you need to change shipping details, modifications may be possible only if the order has not been processed yet. To request changes, contact our customer support team as soon as possible. If your order has already been processed, the only option is to cancel and reorder.

If your order has not yet been processed or shipped, you may request a cancellation by contacting our customer support team. However, due to our fast processing system, cancellation may only be possible within a short timeframe. If your order has already been dispatched, it cannot be cancelled.

All packages leave our warehouse in perfect condition. Upon delivery: Check the number of packages received against those shipped. Inspect the package for any visible signs of damage (e.g., dents, holes, torn packaging). If damage is found, note "PACKAGE VISIBLY DAMAGED" on the courier’s delivery receipt (paper or digital). If damage is reported after delivery without prior notice, claims may not be accepted. Following these steps helps ensure that any shipping-related issues can be resolved efficiently.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status directly on the courier’s website.

We provide three types of shipping services to meet different needs: 1. Standard Shipping (Without Signature Confirmation) No signature required upon delivery. More affordable but with limited tracking options. No confirmation of receipt, which may lead to delivery disputes. 2. Tracked Shipping (With Signature Confirmation) Signature required upon delivery. Includes full tracking details. Ensures higher security and minimizes disputes. 3. Pallet Shipping Designed for large or heavy orders. Requires an accessible delivery area for unloading. May require additional handling equipment upon receipt. Vergenerd works with trusted couriers to ensure fast and reliable delivery.