REFUND POLICY

Last Updated: 28/02/2025

​

At Vergenerd, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

 

1. Eligibility for Returns & Refunds

To qualify for a refund or exchange, your item must meet the following conditions:

• The return request is made within 4 days of receiving the product.

• The item is unused, in its original packaging, and in the same condition as received.

• The item is not excluded from return (see Section 6).

• Proof of purchase (order confirmation or receipt) is provided.

If the product is damaged, defective, or incorrect, you must provide clear photos as proof when requesting a refund.

 

2. How to Request a Refund

To initiate a return or refund request, follow these steps:

1. Contact Us

   • Email us at info@vergenerd.com within 4 days of receiving your order.

   • Include your order number, reason for return, and supporting images (if applicable).

2. Return Authorization

   • If your return is approved, we will provide you with a return authorization number and return instructions.

   • Unauthorized returns or items sent back without approval will not be accepted.

3. Ship the Item

   • Pack the product securely in its original packaging.

   • Send it to the return address provided in the return authorization.

   • Use a trackable shipping service and provide us with the tracking number.

4. Processing the Refund

   • Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

   • If approved, refunds are processed within 5-7 business days to the original payment method.

   • Shipping costs are non-refundable unless the return is due to a Vergenerd error (damaged, defective, or incorrect item).

 

3. Refund Processing Time

• Approved refunds will be issued within 5-7 business days after the return is received and inspected.

• Refunds will be credited to the original payment method used at checkout.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

 

4. Return Shipping Costs

• Customers are responsible for return shipping fees unless the item is damaged, defective, or incorrect.

• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

• If your return is due to an error on our part, we will cover return shipping costs.

 

5. Non-Refundable & Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Digital products & software (once downloaded or activated).

• Personalized or custom-made items.

• Opened or used hygiene products (e.g., headphones, wearables, personal care items).

• Final sale or clearance items (unless defective).

• Gift cards & store credit.

 

6. Exchanges

• If you received a damaged, defective, or incorrect item, we will offer an exchange for the same product at no extra cost.

• Exchanges are subject to product availability. If the item is unavailable, a full refund will be issued.

 

7. Cancellations

• Orders can be canceled within 12 hours of placement if they have not been processed or shipped.

• If your order has already been shipped, you will need to wait for delivery and request a return.

 

8. Lost or Missing Orders

If your order is lost in transit or marked as delivered but not received:

• Check with neighbors or your local post office.

• Contact the courier with your tracking number for further information.

• If the issue is unresolved, contact info@vergenerd.com, and we will investigate with the shipping carrier.

Please note: Vergenerd is not responsible for packages lost due to incorrect shipping addresses provided by the customer.

 

9. Contact Us

If you have any questions regarding our Refund Policy, feel free to contact us:

📧 Email: info@vergenerd.com
⏳ Response Time: We aim to respond within 12 hours.