Shipping

Enjoy fast delivery, real-time order tracking, and secure shipping options to ensure your purchase arrives safely and on time! 🚀📦

We work with urgent carriers

Online package tracking with tracking ID

Urgent shipping to all Europe

How long does Vergenerd take to process and ship orders?

In most cases, each product's preparation time is displayed next to its availability. Most products are prepared within 24 to 48 hours. If your order includes only items with immediate delivery and is paid for before midday, it may be shipped the same day.
How long does delivery take?

Delivery times depend on the selected shipping carrier and destination. Estimated delivery times are provided at checkout and refer to business days only, excluding weekends and public holidays.
Which countries does Vergenerd ship to?

We ship worldwide using reliable express couriers. However, for destinations outside the EU, customs regulations and procedures may vary. Please check your country's import rules before placing an order.
How can I estimate shipping costs and delivery time?

You can calculate shipping costs and estimated delivery times at checkout before finalizing your order.
Does Vergenerd provide package tracking?

Yes! Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor your package's status.
What is included in the shipping charges?

Shipping charges cover: Secure packaging (e.g., cardboard boxes, bubble wrap, inner protection) Transportation costs Insurance Customs clearance at origin
Are customs fees included for international orders?

No, for shipments outside the EU or to the Canary Islands, Ceuta, and Melilla, customs duties, import taxes, and any additional fees are not included in the shipping costs. These charges must be paid by the recipient upon delivery. If the recipient refuses the package, they are still responsible for any associated import costs.
Can I modify my order after placing it?

If you need to change shipping details, modifications may be possible only if the order has not been processed yet. To request changes, contact our customer support team as soon as possible. If your order has already been processed, the only option is to cancel and reorder.
How can I cancel an order?

If your order has not yet been processed or shipped, you may request a cancellation by contacting our customer support team. However, due to our fast processing system, cancellation may only be possible within a short timeframe. If your order has already been dispatched, it cannot be cancelled.
What should I do when receiving a shipment?

All packages leave our warehouse in perfect condition. Upon delivery: Check the number of packages received against those shipped. Inspect the package for any visible signs of damage (e.g., dents, holes, torn packaging). If damage is found, note "PACKAGE VISIBLY DAMAGED" on the courier’s delivery receipt (paper or digital). If damage is reported after delivery without prior notice, claims may not be accepted. Following these steps helps ensure that any shipping-related issues can be resolved efficiently.
How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status directly on the courier’s website.
What shipping options does Vergenerd offer?

We provide three types of shipping services to meet different needs: 1. Standard Shipping (Without Signature Confirmation) No signature required upon delivery. More affordable but with limited tracking options. No confirmation of receipt, which may lead to delivery disputes. 2. Tracked Shipping (With Signature Confirmation) Signature required upon delivery. Includes full tracking details. Ensures higher security and minimizes disputes. 3. Pallet Shipping Designed for large or heavy orders. Requires an accessible delivery area for unloading. May require additional handling equipment upon receipt. Vergenerd works with trusted couriers to ensure fast and reliable delivery.

SHIPPING POLICY

Last Updated: 28/02/2025

1. Order Processing Time

Each product’s preparation time is displayed next to its availability.
Most orders are processed within 24 to 48 hours (excluding weekends and public holidays).
If your order contains only immediately available products and payment is completed before midday, it may be shipped the same day.

2. Shipping Destinations

We ship worldwide using trusted express couriers.
Some international destinations may have customs restrictions or special import requirements. Please check your country's regulations before ordering.

3. Estimated Delivery Times

Delivery times depend on the selected shipping carrier and destination. Estimated delivery times are:

United Kingdom: 1-3 business days
European Union: 1-2 business days
Other International Destinations: 5-7 business days

Note: These are estimated delivery times and refer to business days only, excluding weekends and public holidays. Customs clearance or unforeseen circumstances may cause delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Destination country
Shipping method selected
Package size and weight

You can estimate shipping costs before finalizing your order.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment directly on the courier’s website.

6. Customs Duties & Taxes

For international shipments (outside the EU), customs duties, import taxes, and other applicable fees are not included in the shipping cost.
These charges must be paid by the recipient upon delivery. If the recipient refuses to pay, they are still responsible for any associated import costs.
We are not responsible for customs clearance delays or for items confiscated by local authorities.

7. Shipping to the Canary Islands, Ceuta & Melilla

We ship to the Canary Islands, Ceuta, and Melilla, but these locations require customs clearance, which may result in additional processing time and fees.
Customers are responsible for complying with local import regulations and paying any applicable customs charges.

8. Shipping Options

We offer different shipping methods to match your needs:

1. Standard Shipping (Without Signature Confirmation)

✔ No signature required upon delivery
✔ More affordable option
✔ Limited tracking details
✔ No confirmation of receipt, which may lead to delivery disputes

2. Tracked Shipping (With Signature Confirmation)

✔ Signature required upon delivery
✔ Full tracking details available
✔ Ensures higher security and minimizes delivery disputes

3. Pallet Shipping (For Large Orders)

✔ Suitable for bulk or heavy shipments
✔ Requires an accessible unloading area
✔ May require special handling equipment upon receipt

9. What to Do Upon Delivery

When receiving your order, follow these steps to ensure a smooth process:

Check the number of packages received against the shipping confirmation.
Inspect the package for any visible damage (e.g., dents, holes, torn packaging).
If damage is found, note "PACKAGE VISIBLY DAMAGED" on the courier’s delivery receipt (paper or digital).
If damage is reported after delivery without prior notice, claims may not be accepted.

10. Order Modifications & Cancellations

Order Changes: If you need to modify your shipping details, contact us immediately. Changes may only be possible if the order has not yet been processed.
Order Cancellations: If your order has not been processed or shipped, you may request a cancellation by contacting customer support. However, due to our fast processing system, cancellation may only be possible within a short timeframe.

11. Lost or Delayed Shipments

We make every effort to deliver orders on time, but delays can occur due to customs processing, weather conditions, or courier issues.
If your order is delayed beyond the expected delivery window, please contact us for assistance.

12. Contact Us

For any shipping-related questions or concerns, feel free to contact us:

📧 Email: info@vergenerd.com
⏳ Response Time: We aim to respond within 12 hours.

Disclaimer

Vergenerd is not responsible for shipping delays caused by couriers, customs processing, natural disasters, or other unforeseen circumstances beyond our control. All shipping times are estimates and not guaranteed. Customers are responsible for providing accurate shipping details, and any additional costs due to incorrect information, refused shipments, or undeliverable packages will be deducted from refunds. Import duties, taxes, and customs fees for international orders are the sole responsibility of the recipient. By placing an order with Vergenerd, you agree to this Shipping Policy and its terms.