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Terms & Conditions

Last Updated: 28/02/2025

 

1. Introduction

Welcome to Vergenerd.com ("Website"), operated by Vergenerd LTD ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our Website and the purchase of products from us. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website.

 

2. Definitions

  • "User" or "Customer": Any person accessing or using the Website.

  • "Product": Any item available for purchase on the Website.

  • "Order": A request to purchase Products submitted by a Customer.

  • "Account": A registered user profile on the Website.

 

3. Account Registration

  • Eligibility: You must be at least 18 years old to create an Account or purchase Products.

  • Account Security: You are responsible for maintaining the confidentiality of your Account credentials and for all activities under your Account.

  • Points System: To earn points for purchases, you must create an Account. Points will not be awarded for guest purchases.

  • Termination: We reserve the right to suspend or terminate Accounts for violations of these Terms or misuse of the Website.

 

4. Products and Services

  • Product Descriptions: We strive to ensure Product descriptions, images, and pricing are accurate but do not guarantee perfection. Contact us if you notice any errors.

  • Availability: Products are subject to availability. We may cancel Orders for out-of-stock items and notify you promptly.

  • Pre-Orders: Pre-orders are available for select Products. Estimated delivery dates are provided but not guaranteed.

  • Warranties: Most Products come with a 2-year warranty unless specified otherwise by the manufacturer.

 

5. Orders and Payments

  • Order Acceptance: Orders are considered accepted once payment is confirmed.

  • Pricing: Prices are listed in GBP and include VAT where applicable. Shipping costs are calculated at checkout.

  • Payment Methods: We accept PayPal, debit cards, and credit cards (Mastercard, Visa, etc.).

  • Cancellations: Orders can be canceled within 12 hours of placement, provided they have not been shipped.

 

6. Shipping and Delivery

  • Shipping Methods: We use DHL, FedEx, Royal Mail, and other carriers depending on your location.

  • Delivery Times:

    • UK: 1-3 business days

    • EU: 1-2 business days

    • Other Regions: 5-7 business days

  • International Shipping: Customers are responsible for customs duties, taxes, and import fees.

  • Lost or Damaged Shipments: We will issue a refund for lost or damaged shipments unless caused by an "Act of God" (e.g., natural disasters).

 

7. Returns and Refunds

  • Return Policy: Customers must request a return within 4 days of receiving the Product and provide evidence (e.g., photos) for damaged items. Returns must be completed within 30 days.

  • Refund Process: Refunds are issued to the original payment method.

  • Shipping Costs: Customers are responsible for return shipping fees.

  • Exclusions: Opened software and certain Products may not be eligible for return.

 

8. Intellectual Property

  • Ownership: All content on the Website (logos, text, images) is owned by Vergenerd LTD and protected by intellectual property laws.

  • User Content: By submitting reviews or other content, you grant us a non-exclusive license to use, display, and modify it.

  • Restrictions: Unauthorized use of our brand assets is prohibited.

 

9. Limitation of Liability

  • Disclaimer: We are not liable for any damages arising from Product misuse, Website downtime, or third-party actions.

  • Indemnification: You agree to indemnify us against claims resulting from your misuse of the Website or Products.

 

10. Privacy Policy

Your use of the Website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your data.

 

11. Governing Law

  • Jurisdiction: These Terms are governed by the laws of the United Kingdom.

  • Dispute Resolution: Disputes will be resolved through arbitration in London, UK.

 

12. Changes to Terms

We may update these Terms at any time. Changes will be effective immediately upon posting, and we will notify users via email. Continued use of the Website constitutes acceptance of the updated Terms.

 

13. Contact Information

For questions or support, contact us at:

  • Email: info@vergenerd.com

  • Response Time: We aim to respond within 12 hours.

  • Legal Notices: Vergenerd LTD, London, UK

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